Technical Support Engineer

Lập trình Phần mềm
10,000,000 - 15,000,000 vnđ
Thành phố Hà Nội

Hạn nộp hồ sơ 21/05/2024

Ứng tuyển

CÔNG TY TNHH SEAL COMMERCE

5th floor, Artemis Tower, No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi

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Ngành nghề:

Lập trình Phần mềm

Khu vực:

Thành phố Hà Nội Quận Thanh Xuân

Mô tả công việc

Prioritize and manage daily tasks to efficiently address customer inquiries and technical issues within established response times
Effectively communicate technical information/solutions to Customers
Support agents concisely and understandably, ensuring a positive customer experience
Follow established troubleshooting guidelines and procedures to address common customer queries and technical challenges, proficiently diagnose and resolve straightforward technical issues, and escalate complex cases to higher levels as needed
Collaborate with related teams to solve the issues and provide customers insight for product development
Document troubleshooting steps and outcomes to create a knowledge base for future reference and learning
Adhere to established data privacy and security protocols, ensuring sensitive customer information is handled with care
Recognise and follow escalation procedures for potential data breaches or security concerns, promptly notifying relevant teams

Yêu cầu

You have...

Minimum 1+ years’ experience in common web languages: HTML, CSS, and JavaScript
Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
Knowledge in the open-source system and Shopify platform is a plus.
Ability to communicate and interact effectively in a professional manner with technical & non-technical staff (both verbal & written)
Ability to quickly adapt to technology and/or application changes and business delivery priorities
Driven, self-motivated, enthusiastic and with a “can-do” attitude
Ability to work well under pressure and and independently
You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

Quyền lợi

We offer

Salary range: Negotiate
Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
Days off: 12 annual leaves/ year and 12 remote working days/ year.
Weekly shoulder massage treatment.
Working directly with foreign customers and colleagues, leverage your
Business English Communication skills.
Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club...
You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
Social insurance & Health insurance for team members & Annual Health Checkup at the top clinic in Vietnam
Work remotely (after probation)

Why you’ll love working here

Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleague
Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Deliver a top-notch customer experience which helps customers to maximum their benefits
Become an expert with in - depth knowledge about world-class products and services
Own valuable customer relationships in one of the fastest thriving industries.
Working time (optional):
Day Shift: 08:00AM - 05:00PM
Night Shift: 08:00PM - 02:00AM

Địa điểm làm việc

5th floor, Artemis Tower, No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi

Thông tin chung

Kịnh nghiệm

1 năm

Mức lương

10,000,000 - 15,000,000 vnđ

Số lượng